Contact Us
We're here to help you with any questions you have
Email us at hello@legacytrail.co.uk. We will aim to respond within 24 hours but this may take longer during busy periods.
Live Chat
The fastest way to get help is to chat directly to our friendly support team. Click here to start a conversation.
Testimonials
"A huge help during a very emotional time. They found accounts we didn't even know existed and handled the notifications smoothly. It meant we could focus on our family instead of admin. Truly grateful for the support. Thank you!"
Cathy H, Guildford
"I can't recommend Legacy Trail enough. I was worried about missing something important, but they kept everything in one place and made the whole process straightforward. The team were kind, responsive, and made me feel supported from start to finish."
Brendan T, Aberystwyth
Frequently asked questions
Here are some of the most frequently asked questions about our service. If you have any other questions, please contact us directly.
- We are a team of experienced professionals in the UK who are dedicated to helping families find and inform accounts and services of a bereavement.
- Getting set up is quick and easy. If you're doing it yourself online then it typically takes just 5-10 minutes. If you're using our telephone service then we'll aim to have your dedicated case manager call you within the hour for a setup call which should take around 15 minutes. Once we've completed the setup, we'll send out notifications to the relevant accounts and services, and keep you updated on the progress.
- We'll need the personal details of the deceased along with your own details. We'll also need you to share a copy of the death certificate before we can send out any notifications, but you can upload this later. Some accounts and service providers may require additional information, such as an account number, but we'll let you know if this is the case. We'll also need you to confirm that you are the person authorised to act on behalf of the deceased.
- We can assist with UK financial institutions such as banks, building societies, pension providers, and insurers. We can also notify utility companies, subscription services, social media accounts, and many other types of accounts. If you can't find the account you're looking for, please let us know and we'll do our best to help.
- Tell Us Once is a service provided by the government that lets you report a death to most government organisations. We can take care of notifying Tell Us Once for you, or if you prefer, you can do this yourself.
Legacy Trail is a separate, independent service and is not linked to, or a replacement for, Tell Us Once. - Yes, we take security very seriously. All your information is encrypted and stored securely. We follow industry best practices for data protection, are subject to regular security audits by external security experts, and of course we never share your personal information with third parties without your explicit consent. We are fully compliant with the GDPR and Data Protection Act 2018, and are registered with the Information Commissioner's Office (ICO). Additionally, we perform identity verification on all of our customers during case creation to ensure that we are only sharing information with those who are permitted to access it.
- We're confident that you'll be happy with the service, but if you're not, then we offer a 100% money-back guarantee. Just let us know within 14 days of your first notification being sent and we'll refund you in full. We're always happy to discuss any issues you may have and work with you to resolve them as quickly as possible. We also welcome feedback to improve our service.
- Every company is different, some will require more data than others. We aim to make sure that accounts are closed as seamlessly as possible, however there will sometimes be companies who want to double check information directly with you before acting on the closure request.
- The company or service that we notify will contact you directly to let you know once the account has been closed successfully. If you have questions about an ongoing notification, please contact us and we will do our best to find out the status of the notification.
- We can. In fact, the service is particularly useful for people not living in the UK dealing with the estate of someone who was a UK resident. However, we won't be able to help if the person did not reside in the UK.
- No, not necessarily. Many companies will accept notifications from next of kin or anyone authorised to act on behalf of the deceased's estate. During setup, we'll confirm your authority, so that we can ensure all notifications are sent correctly.
- Yes. We can provide a free consultation. We'll talk through your situation, explain how we can help, and there's absolutely no pressure to sign up.
We also have a guided service you can access for an additional fee. During this process someone will guide you through every step of the way over the phone. This service is particularly useful if you're not comfortable using the online service or if you need someone to help you through the process.
Click here for a free consultation. - Yes, you can manage notifications from within the dashboard and decide when to send them so that it aligns with everything else going on.