Why Legacy Trail?
People have more accounts than ever before
The Problem
After a bereavement, closing or transferring a loved one's accounts is complex, manual, and emotionally draining - taking a minimum of 20 hours.
There's no standardised way to identify and manage accounts, leading to the fear of missing something important. The process of closing or transferring an accounts is complex, repetitive and time-consuming.
Knowing where to start can be overwhelming
Public Services
HMRC
Public Services
Council Tax
Public Services
Benefits
Public Services
DVLA
Public Services
Electoral Roll
Public Services
HMRC
Public Services
Council Tax
Public Services
Benefits
Public Services
DVLA
Public Services
Electoral Roll
Financial
Banks
Financial
Credit Cards
Financial
Loans
Financial
Trading Accounts
Financial
Pensions
Financial
Savings & Investments
Financial
Mortgages
Financial
Banks
Financial
Credit Cards
Financial
Loans
Financial
Trading Accounts
Financial
Pensions
Financial
Savings & Investments
Financial
Mortgages
Insurance
Life Insurance
Insurance
Car Insurance
Insurance
Home Insurance
Insurance
Travel Insurance
Insurance
Pet Insurance
Insurance
Health Insurance
Insurance
Dental Insurance
Insurance
Life Insurance
Insurance
Car Insurance
Insurance
Home Insurance
Insurance
Travel Insurance
Insurance
Pet Insurance
Insurance
Health Insurance
Insurance
Dental Insurance
Memberships
Gyms
Memberships
National Trust
Memberships
Loyalty Cards
Memberships
Golf Clubs
Memberships
Magazines
Memberships
Sailing Clubs
Memberships
Gyms
Memberships
National Trust
Memberships
Loyalty Cards
Memberships
Golf Clubs
Memberships
Magazines
Memberships
Sailing Clubs
Utilities
Gas
Utilities
Water & Sewerage
Utilities
Broadband
Utilities
Telephone
Utilities
Electricity
Utilities
TV Licence
Utilities
Mobile Phone
Utilities
Gas
Utilities
Water & Sewerage
Utilities
Broadband
Utilities
Telephone
Utilities
Electricity
Utilities
TV Licence
Utilities
Mobile Phone
Online
TV Streaming
Online
Social Media
Online
Music Streaming
Online
Online Dating
Online
Online Gaming
Online
Online Shopping
Online
TV Streaming
Online
Social Media
Online
Music Streaming
Online
Online Dating
Online
Online Gaming
Online
Online Shopping
Delay comes at a price
Subscriptions keep charging. Direct debits keep going out. Unclosed accounts become targets for identity fraud and can turn an already difficult time into a financial and legal burden that only grows with delay.
Start closing accounts today
Average Monthly Cost
£635
Why choose Legacy Trail?
| Feature | Self Managing | Other Services |  |
|---|---|---|---|
| Notify banks, utilities, insurers & subscriptions in one place | Yes | Yes | Yes |
| Avoid repeating the same information | No | Yes | Yes |
| Notify Tell Us Once | Yes | No | Yes |
| Find financial accounts | No | No | Yes |
| Notify any UK company or organisation | Yes | No | Yes |
| Identify utility, telecom and broadband providers | No | No | Yes |
| Reduce the risk of missing or forgetting accounts | No | No | Yes |
| Mailing list removal | Yes | No | Yes |
| Telephone assisted service option | No | No | Yes |
| UK-based support | No | Email, live chat (not all UK) | Phone, email and live chat |
| Money-back guarantee | No | No | Yes |
| Secure identity verification | No | No | Yes |
| Average time spent | 20+ hours | 7+ hours | < 1 hour |
Testimonials
"A huge help during a very emotional time. They found accounts we didn't even know existed and handled the notifications smoothly. It meant we could focus on our family instead of admin. Truly grateful for the support. Thank you!"
Cathy H, Guildford
"I can't recommend Legacy Trail enough. I was worried about missing something important, but they kept everything in one place and made the whole process straightforward. The team were kind, responsive, and made me feel supported from start to finish."
Brendan T, Aberystwyth
Frequently asked questions
Here are some of the most frequently asked questions about our service. If you have any other questions, please contact us directly.
- We are a team of experienced professionals in the UK who are dedicated to helping families find and inform accounts and services of a bereavement.
- Getting set up is quick and easy. If you're doing it yourself online it typically takes just 5-10 minutes. If you're using our telephone service we'll aim to have your dedicated case manager call you within the hour for a setup call which should take around 15 minutes. Once we've completed the setup, we'll send out notifications to the relevant accounts and services on your schedule, and keep you updated on progress. Our account discovery searches start coming back immediately, but deeper financial searches often take longer.
- To get started, we'll need a few things from you:
The personal details of the person who has died, along with your own contact details. You'll also need to provide a copy of the death certificate - we can't begin searching for accounts or sending notifications until we have this.
We'll also ask you to confirm that you're authorised to act on behalf of the deceased, and to complete a quick identity verification step. Occasionally, a specific company may ask for extra details like an account number - we'll flag this if it comes up.
We'll also need you to confirm that you are the person authorised to act on behalf of the deceased, that you have the authority to instruct us to send notifications on your behalf, and complete our simple identity verification step. - There's no need to do it all at once - everything is saved as you go. Just come back to it whenever you're ready and pick up where you left off. There's no rush, and no pressure to do everything at once.
- We can assist with UK financial institutions such as banks, building societies, pension providers, and insurers. We can also notify utility companies, subscription services, social media accounts, and many other types of accounts. If you can't find the account you're looking for, please let us know and we'll do our best to help.
- Tell Us Once is a government service that lets you report a death to most government organisations. We can take care of notifying Tell Us Once for you, or if you prefer, you can do this yourself.
Legacy Trail is a separate, independent service and is not linked to, or a replacement for, Tell Us Once. - Yes, we take security very seriously. All your information is encrypted and stored securely in UK data centres. We follow industry best practices for data protection, are subject to regular security audits by external security experts, and of course we never share your personal information with third parties without your explicit consent. We are fully compliant with the GDPR and Data Protection Act 2018, and are registered with the Information Commissioner's Office (ICO). Additionally, we perform identity verification on all of our customers during case creation to ensure that we are only sharing information with those who are permitted to access it.
- We're confident that you'll be happy with the service, but if you're not, we offer a 100% money-back guarantee. Just contact us within 14 days of us sending your first notification and we'll refund you in full. We're always happy to discuss any issues you may have and work with you to resolve them as quickly as possible. We also welcome feedback to improve our service.
- Every company is different. Some will require more information than others. We aim to make sure that accounts are closed as seamlessly as possible, however there will sometimes be companies who want to double-check information directly with you before acting on the closure request.
- The company or service that we notify will contact you directly to let you know once the account has been closed successfully. If you have questions about an ongoing notification, please contact us and we will do our best to find out where things stand.
- We can. In fact, the service is particularly useful for people who are based outside the UK but are dealing with the estate of a UK resident. However, we won't be able to help if the person did not reside in the UK.
- No, not necessarily. Many companies will accept notifications from next of kin or anyone authorised to act on behalf of the deceased's estate. During setup, we'll confirm your authority so that we can ensure all notifications are sent correctly.
- Absolutely. Grant of Probate is not a requirement for using Legacy Trail. However, if you do have Grant of Probate, Grant of Authority (Scotland), or a Letter of Administration then providing these can help speed up account discovery searches.
- Yes. We can provide a free consultation. We'll talk through your situation, explain how we can help, and there's absolutely no pressure to sign up.
We also have a guided service you can access for an additional fee. During this process someone will guide you through every step over the phone. This service is particularly useful if you're not comfortable using the online service or if you need someone to help you through the process.
Click here for a free consultation.